Frequently Asked Questions
How website ordering works, what happens after checkout, payment, preparation, delivery and getting help from Uncle Ben’s Pizza.
Ordering questions
How do I place an order on the website?
Choose the branch you want to order from, open the menu, add available items to your cart, review the cart, then continue to checkout and provide your fulfilment, contact and payment details.
Why do I have to select a branch before ordering?
Menu availability, pricing, preparation, branch notifications and delivery settings are branch-specific. Selecting a branch ensures the correct restaurant receives and processes the order.
Can I order for pickup?
Yes. Select pickup at checkout and collect the order from the branch shown on your confirmation after the restaurant has confirmed that the order is ready.
Can I request delivery?
Yes, where delivery is available. Enter a clear delivery address and choose the available delivery method shown at checkout.
Can I arrange my own rider?
Where enabled at checkout, you can choose customer-arranged delivery. The restaurant will prepare the order and your rider can collect it when it is ready.
Can I dine in and order from the website?
If dine-in ordering is enabled, select dine-in and provide the table number requested by the system.
Preparation questions
How long does pizza preparation take?
Pizza orders can take about 30–45 minutes to prepare, depending on the order and current kitchen workload. Your confirmation messages will keep you updated.
What happens after I submit an order?
The system records the order, alerts the selected branch, sends you an order-received message, and the branch accepts it into preparation. You will receive further status updates as it progresses.
How will I know when my order is ready?
When the branch marks the order ready, the system sends an update using the contact details supplied with the order.
Delivery questions
How will I know when my delivery is on the way?
Once a delivery order is dispatched and assigned through the delivery workflow, you receive an update that the order is on the way.
Do you use restaurant riders or third-party delivery?
The system supports restaurant riders, configured third-party delivery partners and customer-arranged riders. Availability can vary by branch and order.
What information should I provide for delivery?
Provide a clear address, area or landmark and a reachable phone number. Accurate details help the dispatcher and rider locate you more easily.
Payments questions
What payment methods can I use?
The website can support configured methods such as cash, Paystack, Hubtel and GhIPSS/GhQR. Only methods currently enabled for the restaurant are shown to customers.
When is an online payment considered successful?
An online payment is treated as successful only after the payment provider verifies it through the secure payment workflow; a browser redirect alone is not treated as proof of payment.
Will I receive confirmation after payment?
When a payment is verified, the system can send a payment confirmation to the contact details linked to the order.
Account questions
Do I need an account to order?
The checkout is designed to collect the details needed to fulfil the order. Some features such as loyalty redemption may require you to sign in.
What is Customer 360?
Customer 360 is an internal management view that connects a customer’s orders, delivery history, loyalty activity and service interactions so authorised staff can support the customer consistently.
Loyalty questions
How do loyalty rewards work?
Where the loyalty programme is active, eligible customers can earn or redeem points according to the current programme rules shown by the restaurant.
Support questions
How do I contact Uncle Ben’s Pizza?
Use the Contact page for enquiries, feedback, catering or support. Website contact messages are also sent to the restaurant’s central contact inbox.
Which email receives website contact enquiries?
Website contact-form enquiries are routed to info@unclebenspizza.com and remain recorded in the dashboard inbox for authorised staff follow-up.
Where are Asamankese website orders sent?
Orders for the Asamankese branch are routed through the branch workflow and the configured Asamankese notification email, asaman@unclebenspizza.com, together with branch SMS alerts where configured.
Where are Akim Oda website orders sent?
Orders for the Akim Oda branch are routed through the branch workflow and the configured Akim Oda notification email, oda@unclebenspizza.com, together with branch SMS alerts where configured.
Orders questions
Can I track my order online?
Yes. Use the Track Order page with the order information provided by the system. Status updates also help you follow preparation and fulfilment.
Can I change an order after submitting it?
Contact the selected branch as quickly as possible. A change may not be possible after preparation has begun, so do not rely on website notes to modify an already submitted order.
What should I write in the kitchen notes?
Use notes for concise, relevant preparation information. Do not use notes to request items or upgrades that are not available as menu options.
Business questions
Can I request a proforma invoice for an organisation or event?
The restaurant management system supports proforma invoices for planned orders. Contact the restaurant team with the customer/organisation details and required items.
Can I place a group, office or event order?
Yes. Use the Contact page for group or catering coordination, especially when the order is large or needs a specific service time.
Security questions
How is the contact form protected from spam?
The website uses CSRF protection, honeypot fields, request timing checks, IP/identifier throttling and message validation. Additional gateway or firewall controls can also be enabled at hosting level.